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These videos are meant to be educational and funny, so if you have any questions don’t hesitate to ask!

0:00 Intro – Click show more under the video to read more.
0:05 Dodge Caliber. Hopefully, the customer either gets the rear sub-frame and other parts replaced or sends the car to the scrap yard. Looks like they have been driving around like this for a while.
0:16 Easy fix! Floormat on the accelerator pedal. Usually happens after the customer cleans out their car and reinstals the floor mats.
0:30 Not the first time we’ve seen a customer come in for a flat tire and not mention it. Scary that they didn’t mention this to the shop and service advisor.
0:43 A cotter pin was installed before it left.
0:51 It even says capless fuel filler on the fuel filler neck. The service advisor should have caught this one!
1:01 The audio control module needed an update and master reset. The technician said that fixed the issue.
1:13 Let us know what you think this might have been. The technician said he’d never seen anything like this in 20 years and thought it looked like ants. He’s unsure why the customer wouldn’t want this cleaned out and the air filter replaced as they are most likely going to have more issues in the future.
1:23 A good reason to double-check and look underneath any vehicle you buy to make sure it’s AWD or 4WD, etc. I also think it’s the 5th letter in the VIN that can indicate if a vehicle is AWD or not.
1:31 Customer installed. At least it was an easy fix!
1:41 It was brought in for a service.
1:51 Thermostat installed backwards on this Subaru.
2:06 Hopefully the customer actually gets the frame fixed. The shop still installed new tires. You can also see that the exhaust is rusted out.
2:11 “He kept asking us if it was repairable, I think he didn’t really fully grasp how terrible the state of his car was. We had to keep telling him it was illegal to drive a car like that here but he insisted on driving away with it. We pulled the starter relay after parking the vehicle outside and refusing to work on it (we didn’t charge him a dime) and we called the police. The police checked our videos and photos of the car, and talked to the owner.
They gave him two options:
– get it towed to a scrapyard right away – get it towed to a DMV approved inspection center and submit it for a provincial inspection, which it will fail and they’ll strike the VIN from the registrar. Then the vehicle would have to be towed to the scrapyard anyway.
He called a local scrapyard and got the vehicle towed away. We didn’t charge him anything, we just prevented him from driving a deathtrap and potentially hurting himself and others. In Québec, we have a national taxpayer-funded healthcare system which means if he ends up maiming someone with his car, every taxpayer will have to pay for the medical bills, and our provincial government-owned road insurance policy which covers every citizen in case they get hurt in a road accident would pay an indemnity for him and his victims for the rest of their lives, thereby increasing the yearly driver’s licence renewal cost of every citizen who owns a driver’s licence in the province.”
2:34 Hopefully the customer gets the wheel bearing replaced.
2:38 Hopefully they didn’t try to drive for long like this. Could be an expensive repair for the brake system. The coolant system will most likely just need to be flushed or drained.
2:44 Another shop or the customer. Whoever did the work should not be trying to fix cars.
2:55 A customer went the wrong way after leaving the dealership.
3:02 Outro. Thanks for watching!

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21 thoughts on “Customer States His Car Is Squirrely & All Over The Road

  1. 2:02 im gonna say it… as a draftsman: when we design these things. we design them so there is only 1 way it will go on so it is IMPOSSIBLE to install it upside down… its called Poka-yoke manufacturing.

    so to get something like that wrong is just Bru. if you dont know how it goes together at least spend 5 minutes watching a video and learn something. we have the entirety (dam near) of human knowledge at our fingertips. if it exists somebody knows how to show you how to do it! in a reasonable amount of time.

  2. Horrifying. Some people should just have their car impounded.
    I have heard instances here in UK when some one takes their car for it's annual MOT check and if it fails badly the Inspector can refuse to let the car out of the garage if he consideres it dangerous

  3. I have a Ford Ranger that, when I purchased it from my ex-employer, suffered a lack of power accelerating onto the highway. I investigated it myself and discovered that the floor pad was not supposed to be under the accelerator but was loose and tended to slide under it, interfering with pushing the pedal down all the way. Well, I say I investigated myself, but I found it hard to believe that it could possibly be something that stupid until ex-boss–the one that sold it to me–helped me inspect it and between the two of us we truly found nothing else wrong with it.

  4. If a customer brought a car to the shop and declined obvious necessary repairs, then when the same customer comes back with more serious problem because of it, then the shop shoud tell that customer to f@ck off.

  5. "Customer declined repairs" from your videos are a serious safety hazard. Why is this even possible to drive around with these….things?!

  6. These clips really make me appreciate that we've got the TÜV here in Germany, they may be annoying at times but at least they keep stuff like those rolling deathtraps for everyone off the road and we can have the Autobahn partially thanks to it.

  7. Im completely convinced that the following scenario would happen.

    Customer: drives beaten up car with explosives strapped to it hooked up to a timer.

    Mechanic: your car has explosives attached to it, and the timer is at 48 seconds. I can diffuse the bomb and…

    Customer: declines repairs and drives away.

  8. I fully understand the decline repairs mob, I can barely afford the expensive parts, there's no way I am paying an over priced mechanic to do the work when I know I can do it myself, and be assured of a quality job and not get ripped off.

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