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Welcome to Just Rolled In!

For today’s episode, we have some customer states photos and videos from all around the web and sent in by subscribers! If you have any questions about any of the photos or videos, feel free to ask in the comments. Also, check out the bottom of this description for more information about each photo & clip.

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Here’s the last video, just in case you haven’t seen it yet:
https://youtu.be/D6EshYZ231Q

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Each photo & video described.
These videos are meant to be educational and funny, so if you have any questions don’t hesitate to ask!

0:00 Intro – Click show more under the video to read more.
0:05 The Manufacturer wanted a new long block (complete engine) installed. Pistons will have 3 rings so most likely the oil control ring was not installed. The technician is not sure which one was not installed as the manufacturer didn’t want the engine torn apart any more than it was.
0:36 Water pump was replaced under warranty.
0:47 Instrument cluster was replaced under warranty.
0:55 Engine replaced under warranty.
1:11 The machined services (engine block and cylinder head) must have been so precise that it didn’t cause an engine until 10000 miles and under load. As mentioned the technician had also seen these on other models (Ford Edge).
1:24 Somebody wants to drive a little fast…
1:43 The manufacturer didn’t want the technician to take apart the engine anymore so he’s unsure of the exact issue, however, he said another technician had seen the wrist pin retaining clips fall off on these newer 3.0L Duramax engines.
1:55 Never seen somebody install a piston backwards.
2:09 No extra info.
2:17 Short block was replaced.
2:34 Internal coolant loss in engine. The customer’s vehicle is 9 years old and they wanted Ford to cover the engine under warranty but it’s 4 years past the warranty date (and over the mileage as well).
4:29 Found before doing the PDI (pre-delivery inspection).
4:34 Customer just angry on how much the services cost, even though a tire rotation for $28 is pretty good nowadays.
5:45 Outro. Back to regular episodes in the new year!

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33 thoughts on “Customer States New Jeep Has White Smoke Coming Out Of Exhaust

  1. I question the “oversight” or poor design on these issues. I’m more inclined to believe people at the plant are just screwing things up because they can

  2. In the late 70s I worked as a make-ready mechanic at a Chrysler dealership. Some of the cars coming in were just flat un-sellable. I really thought that over the years this problem had been resolved. So sad.

  3. I'll tell you a good one Ford did on purpose on 2000-2005 Rangers and Explorers with rear disc brakes. The internal parking brake shoes were only lined on one wheel. The other side still had metal shoes, but no brake linings, just paint. I kept having customers come in with parking brake shoes grinding metal, and wondered why it was always the same side worn away to nothing. Went to adjust the shoes on one with about 50K miles on it, just because they were not holding well. Lo and behold, I found like-new, unlined p-brake shoes on one side of the SUV, from the factory. I have found over 20 of them this way, most grinding metal, but a few of them just not holding the vehicle from rolling, with unlined, painted metal shoes on one wheel. Definitely an intentional factory cost-saving measure. By the time it's been discovered, most give the appearance of having been stuck and worn away. Opening one with low mileage is rare, so most of them have mileage way beyond any factory warranty when discovered.

  4. Things like this were not uncommon when I worked at new car dealerships. Probably 95% of the cars and truck were in good shape, but a few came from the factory with major problems. I remember a special order Dodge crew cab truck that would barely move off the carrier as it was so rich it was blowing black smoke. Found a crack in the plastic fuel bowl on the Thermo-Quad carburetor. Got that all squared away and the transmission started slipping on the test drive. Pull and repair the trans. Did I mention the customer heard that we had gotten the truck in and wanted to know if he could pick it up immediately?

    Trans is fixed and on final test drive the rear end begins to clunk. Pulled the cover and found an extra bolt that had gone through the ring and pinion. That one cost a couple of days as we didn't have all the parts needed in stock. Did I mention that the rear doors on the crew cab didn't fit worth a darn?

    The customer finally took delivery and put a lot of miles on it. However, after 50 or 60 thousand miles he started having transmission troubles. I think he went through 3 or 4 rebuilds (not through a Chrysler garage). Then he sued Chrysler, but he already had well over 100K miles on the truck.

  5. ha!! new cars these days.. back in 2001 i bought a new Chevy HD truck.. 2 months later it Exploded while driving it… before the dashboard went blank the odometer read about 1500 miles.. afuel injector cracked and sent hot gasoline all over the exhaust.. then in 2008 I had a brand new jeep that would overheat from day 1.. I bought it and drove it off the dealership lot and on a trip to florida.. made it from ohio to florida and it overheated with smoke.. they said the fan and relay burnt.. put a new one on.. 100 miles later same thing… so they put another new fan and relay and harness.. same thing IN the dealership parking lot… it happened yet again until i got to cooler weather.. the last dealer to touch it claimed victory.. then it warmed up in ohio.. and yep.. fan again.. this time they replaced the computers and he harnesses and the fan.. i figured out how to trigger it.. run the A/C on maxx whcih made the engine fan turn on high speed and burn up.. after about 8 fans and harnesses, jeep finally gave me a brand new vehicle.. (which was trouble free)

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